London (Nasdaq) 12 January 2012

Research social media specialists DigitalMR publishes the latest findings on what customers say about smart phones on the Internet.
DigitalMR
more analysis? Million customer comments about all smartphones in September and October 2011. Almost two thirds (62%) of these views of customers are positive, negative, compared with 38%.

models are Android smartphones trademarks. Samsung pulls the most nominations, with a market share of 30% of all positive comments and a 31% stake in the smaller group of negative comments. Then placed HTC with 22% positive and negative responses of 19%, followed by Motorola with positive and negative 17% to 15%.

Together, these three brands account for two thirds Android (68%) of all customer feedback, on-line smartphones measured.

Although Apple has mentioned

less general, that attracts more negative mentions of Motorola with 17% of all the negative comments. That may well be associated with customers beginning to experience difficulties when switching to the new IOS operating system in October.

Apple, Motorola, Samsung, RIM (Blackberry), HTC, LG, Nokia, Sony Ericsson, Kyocera and HP in September-October 2011. Results are based on comments received

of consumers in major smartphone brands are

established smartphone models because of Apple and RIM (Blackberry), only 14% and 7% of customer feedback, respectively.

DigitalMR

? s analysis (powered by social nuggets) is on public opinion through a series of websites based on open access platforms of social media. Measured not only the number of reviews from consumers on the Internet, but also your feeling? if the news is positive or negative in nature.

Director General of

DigitalMR, Michalis Michael said: March of the Androids its sales and market share growth is matched by consumers? Online conversations.

All trademarks

a positive mood scale score (NSS) for September-October NSS provides an overall percentage score of the network of positive news.

NSS means necessary

on all brands of measurement is 24%. This shows customers are satisfied generally with their devices and the good news online.
spoken
Of the three most brands on the Internet HTC had followed a SSN of 31%, 29% for Motorola and score slightly below the level of 23% of Samsung.

Most NSS

HP is at 50% (although this is a relatively small number of database entries is derived), followed by Nokia (47%) with the lowest Sony Erickson NSS (4%), and Apple added, followed reached ( 6 %).

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Features

DigitalMR measures customer thousands of jobs in relation to the services and functions attributed to smartphones.

? Operating system? and? The Service Provider? Functions generate the most comments in general. ? Operating system? drew a 17% positive mentions, it was surpassed by the 28% share of negatives. The next most frequently mentioned feature? Service Provider? produced 23% positive vs. 19% negative. ? Body? ? The design and shape of the terminal, – received much positive comments than negative (20% vs. only 8% positive percentage interest in negative

.

his words? Client displays the comments

Nokia

? excellent choice. It is still best Nokia phones despite other models, after it released. I have one, it is the most incredible, and I know I’m going for years and years and with easy free updates for atleast the next five years to keep a good investment?.

http://uk.answers.yahoo.com/question/index?qid=20111015041838AAnjcKx

Apple

? Right! I’m disappointed – I ordered on 7, but I my order still says processing. Every person I know, the one now wanted a less 4S for me – the difference – I’m the only person who pre-order directly from Apple, rather than back into a store or get one through my phone company! It seems quite unfair really !!!!?.

https://discussions.apple.com/thread/3372464?start=120&tstart=0

click here for more customer feedback and more about listening to web reports

Contact

periodic reports and other information:

Michalis A. Michael

mmichael (at) digital-mr (dot) com

Tel: +44 751 571 0370

http://www.digital-mr.com

About

DigitalMR

DigitalMR understand what people think and feel when common views online. This is a specialized agency that provides a holistic approach to market research on the Internet. He specializes in research on social media, especially active listening on the Web and online communities to improve their approach to business consulting. The agency has opened the way for new methods in the online discussion groups with tools such as video diaries, online bulletin boards and ethnography. DigitalMR is the founder and CEO, led Michalis Michael and has offices in London, United Kingdom, Cyprus, Nicosia, and Ohio, Columbus, USA.

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